Telecoms
MENA
Arabic NLP
AI
Tier 1 Telecom Operator, MENA
Multilingual AI Knowledge Base: English, Arabic, and Kurdish (Sorani)
A tier 1 MENA telecom operator needed to know whether AI-powered knowledge retrieval could work reliably across three languages before committing to a full platform build. We designed and delivered a working proof of concept: natural language query understanding in all three languages, ranked results with copy-ready agent responses, automatic knowledge gap detection, and live re-indexing on CMS publish. Production-grade architecture from day one. Four distinct access tiers, one knowledge layer.
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Stack Strapi CMS · Express.js · Gemini Embeddings · Vector search · AWS ECS